SignalUp sells a productized fixed-scope sprint and optional month-to-month retainers. This policy explains exactly when a refund applies, how to request it, and how recurring plans can be cancelled.
Last updated: August 2026
The full sprint engagement (Fix Pack) includes a visibility guarantee. If your measured AI visibility has not increased at the day-60 measurement point, you may request a full refund of the sprint fee.
The guarantee applies to the one-time sprint fee only. It does not apply to optional recurring retainers, and it does not apply to the self-serve one-time technical fix, which is sold without a guarantee.
To request a refund, email hello@signalup.co or legal@signalup.co within 30 days of your day-60 measurement being delivered, and include your workspace or invoice reference.
We verify the request against your before/after measurement data. Eligible refunds are reviewed and approved by a manager, then issued to your original payment method.
PayPal acts as our payment processor and securely processes payments. SignalUp is the seller of record and is responsible for any applicable tax; receipts and invoices are issued by SignalUp.
Approved refunds are issued back through PayPal to your original payment method; timing depends on your payment method and bank.
Retainers are billed monthly in advance and renew automatically until cancelled.
You may cancel at any time. Cancellation takes effect at the end of the current billing period; partial-period proration is not provided unless required by law.
This policy is in addition to any mandatory consumer rights that apply under law. Nothing in this policy limits your statutory rights or the buyer protections available through PayPal as our payment processor.